As April is Deaf History Month, it’s important to dedicate some time to learning more about the challenges faced by the community, and the ways in which we can support deaf employees in the workplace.
The hearing impaired face unique challenges in the workplace, from communication barriers to discrimination. Although many countries have laws in place to protect workers with disabilities, this is often not enough, and deaf people still encounter obstacles in finding employment, securing accommodations, and advancing in their careers.
Discrimination in recruitment
Individuals who are hearing impaired can struggle to find employment opportunities that match their skills and interests. This can be due to a lack of accessible job listings, limited opportunities in certain fields, and a lack of understanding about the capabilities of hearing impaired employees.
People with physical and neurological differences deserve not only to earn a salary, but to find opportunities that will bring them purpose and joy. It’s crucial that we work on making recruitment processes more inclusive so that all individuals are able to apply for jobs, and have an equitable chance of receiving an employment offer.
Discrimination in employment
Discrimination can be overt, such as workplace bullying and harassment, or it can be covert, such as overlooking the abilities and hard work of disabled employees and therefore offering less career progression opportunities. Discrimination comes in many different forms and can come from anyone within the organization, this is often scary, upsetting, and damaging to the employees who are experiencing it.
Lack of inclusivity in the workplace
One of the key challenges that the hearing impaired can face in the workplace is communication barriers. Communication is a fundamental part of any job, but it can be particularly difficult for hearing impaired individuals who rely on sign language, lip-reading, or other forms of visual information sharing. Many colleagues and employers may not be familiar with sign language, making it difficult for hearing impaired employees to find people who can communicate with them in their preferred language.
The most important thing of communication is to hear what isn't being said.
Further, workplace accommodations for the community can be expensive and difficult to obtain. Some employers may resist making changes to their workplace, such as installing video relay systems, providing interpreters, or adapting communication methods.
As there is often a lack of representation due to often being few hearing impaired employees in an organization, individuals who are deaf may face isolation in the workplace. This can be damaging to the individuals’ mental health, leading to feelings of loneliness and frustration, as well as a sense of being misunderstood and ignored.
What Your Organization Can Do
Education is a great first step to building more understanding and consideration throughout all levels of the employee hierarchy. This can include providing training to colleagues about the challenges faced by the community and the ways in which they can be supported.
In addition to training, it’s crucial to follow up with practical policy implementation. In other words, organizations must continue to adapt the working environment by understanding the types of accommodations that are needed and finding a way to provide them. This could include investing in supportive tech to provide more fitting styles of communication, offering flexibility on schedules and working methods, and ensuring employees have mentors who can check-in and offer support.
Listening to individual employees is fundamental in ensuring that solutions are effective for them, and that everyone is able to thrive. There may be something that is a great accommodation for one person, but that creates further challenges for another, so encouraging open discussions and supporting differences should always be prioritized when building a more inclusive workplace.
Communication is not about speaking what we think. Communication is about ensuring others hear what we mean.
There are a number of ways that employers can accommodate their hearing-impaired employees. For example, consider bringing in Sign Language interpreters where possible for workplace meetings and communicate via email, text or instant messaging. For hearing-impaired employees who are participating in teleconferences, you could also employ a video relay service. You should also provide guidance for employees to effectively communicate with hearing-impaired employees, such as maintaining eye contact and enunciating clearly.
There are two main reasons why HR leaders should increasingly challenge themselves to attract and retain these high-caliber employees — casting a wide net that incorporates disability employment is the right and compliant thing to do, and it's proven to be beneficial from a business perspective. HR leaders have an important role to play in helping to educate their employers about the benefits and opportunities of being proactive in finding, recruiting and providing accommodations for hearing-impaired employees.
Organizations can work to make the recruitment process more inclusive so that nobody is excluded from consideration. For the hearing impaired community, this could be done by ensuring that interview stages can be completed in sign language or in the individual’s preferred method of communication. Different individuals have different needs, so it’s important to ask people to disclose the accommodations they need to ensure the process is equitable.
Setting strong foundations ensures that there is no tolerance for discrimination. This can be done by enforcing strict rules and consequences for team members who engage in discriminatory behaviour. Disabled employees, such as those within the hearing impaired community, should be respected and valued at work, and must be offered the same opportunities to progress as well as given the same fair pay as other employees.
Overall, the challenges faced by hearing impaired employees are significant and should be considered continuously, but workplaces can support employees to overcome these challenges with education, accommodation, and a commitment to inclusion. By working together, employers and employees can create a more accessible and supportive workplace for deaf individuals, enabling them to thrive and succeed in their careers.
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